Bilingual Senior It Operations Monitoring & Service Insights Specialist

CMHC

Ottawa, Ontario, Canada
Base: $104,180.28 to $130,225.36; bonus/equity: an...
Hybrid
7 years it operations experience
Servicenow incident management configuration
Enterprise monitoring tools expertise
CMHC is seeking a Bilingual Senior IT Operations Monitoring & Service Insights Specialist for a hybrid position in Ottawa or Montreal. The ideal candidate will have extensive experience in IT operations, particularly in incident management, and will be responsible for ensuring the health of IT services through proactive monitoring

Job Summary

  • This role involves advanced configuration and continuous improvement of Incident Management processes within the Infrastructure and Operations team.
  • Candidates must possess strong analytical skills to detect, validate, and correlate alerts using enterprise monitoring tools like Dynatrace and Splunk.
  • The position offers a comprehensive benefits package including a defined benefit pension plan, annual performance incentives, and support for professional growth.

Matching Summary

Match Score: 85

CMHC is seeking a Bilingual Senior IT Operations Monitoring & Service Insights Specialist for a hybrid position in Ottawa or Montreal. The ideal candidate will have extensive experience in IT operations, particularly in incident management, and will be responsible for ensuring the health of IT services through proactive monitoring.

Salary

Base: $104,180.28 to $130,225.36; Bonus/Equity: Annual individual performance incentive; Benefits: Defined benefit pension plan, group insurance, paid vacation

Skills & Requirements

Must-have

  • 7 years IT Operations experience
  • ServiceNow Incident Management configuration
  • Enterprise monitoring tools expertise
  • Bilingual English and French skills
  • ITIL Foundation certification required

Nice-to-have

  • Vendor coordination during incidents
  • Cloud and hybrid environment knowledge
  • Advanced ITIL or ITSM certifications
  • Experience in regulated compliance environments

Key Requirements

  • Minimum 7 years progressive IT Operations experience
  • ITIL Foundation certification mandatory
  • Deep hands-on ServiceNow ITSM experience
  • Bilingual proficiency (CBC) in English and French
  • Reliability Status security clearance required

Work Rights

Not specified

Tailored Resume

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