Implementation & Customer Success Leader

HUB24

Not specified; not specified; benefits include emp...
Proven experience leading customer success teams
Experience with pooled and managed account models
Data-driven mindset for analyzing usage trends
The role is responsible for leading the Customer Success and Implementation function to deliver consistent, high-quality customer outcomes

Job Summary

  • The role is responsible for leading the Customer Success and Implementation function to deliver consistent, high-quality customer outcomes.
  • HUB24 empowers employees to bring ideas and creativity to work without being bogged down by bureaucracy.
  • The company is committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect.

Matching Summary

The role is responsible for leading the Customer Success and Implementation function to deliver consistent, high-quality customer outcomes.

Salary

Not specified; Not specified; Benefits include employee perks and recognition awards

Skills & Requirements

Must-have

  • Proven experience leading Customer Success teams
  • Experience with pooled and managed account models
  • Data-driven mindset for analyzing usage trends
  • Strong problem-solving and communication skills

Nice-to-have

  • Background in SaaS or financial services
  • Ability to explain product features clearly
  • Commitment to customer-centric ways of working
  • Experience driving scalable service delivery

Key Requirements

  • Proven leadership experience in Customer Success or Client Services
  • Operating experience across pooled/shared service and managed account models
  • SaaS, financial services, or technology-enabled service background preferred

Work Rights

Not specified

Tailored Resume

Cover Letter