Lead, Experience

Canada Goose

Vancouver, British Columbia, Canada
Base: $32.50 - $37.75 / hour; bonus/equity: not sp...
Customer service excellence
Team coaching and development
Retail sales floor leadership
Canada Goose is a company built on Canadian roots and heritage that offers opportunities for career growth and comprehensive total rewards

Job Summary

  • Canada Goose is a company built on Canadian roots and heritage that offers opportunities for career growth and comprehensive total rewards.
  • The Lead, Experience is responsible for creating highly engaging customer journeys and championing best-in-class service while supporting a positive and productive work environment.
  • The role requires availability during weekends and retail hours and offers recognition programs, donation matching, paid volunteer time, and access to physical and mental health resources.

Matching Summary

Canada Goose is a company built on Canadian roots and heritage that offers opportunities for career growth and comprehensive total rewards.

Salary

Base: $32.50 - $37.75 / hour; Bonus/Equity: Not specified; Benefits: Comprehensive and competitive Total Rewards Program

Skills & Requirements

Must-have

  • Customer service excellence
  • Team coaching and development
  • Retail sales floor leadership
  • Use of guest relationship management tools
  • Payroll and expense management
  • KPI tracking and analysis

Nice-to-have

  • Experience with luxury lifestyle brands
  • Fluency in another language
  • Inclusive and diverse work environment
  • Strong organizational skills
  • Agility in fast-paced retail environment

Key Requirements

  • 2 to 3 years leadership experience
  • Bachelor’s Degree preferred
  • Experience with high-volume flagship stores
  • Knowledge of retail math and analytics
  • Ability to work flexible retail hours including weekends

Work Rights

Not specified

Tailored Resume

Cover Letter