Storage L2

NTT DATA

**
Moderate-level experience in managed services
Knowledge of ticketing tools like servicenow
Familiarity with itil processes
** NTT DATA is seeking a Storage L2 Engineer to join their Cross Technology Managed Services team, focusing on maintaining clients' IT infrastructure. The position emphasizes proactive incident management, collaboration with teams, and a commitment to client satisfaction in a diverse and inclusive work environment. **

Job Summary

  • This role involves maintaining client IT infrastructure by proactively monitoring, investigating, and resolving technical incidents within agreed SLAs.
  • The position requires executing changes meticulously while contributing to the change management process with detailed documentation and risk mitigation.
  • NTT DATA is a global leader serving 75% of the Fortune Global 100, offering a diverse environment where employees can grow and thrive.

Matching Summary

Match Score: 75

** NTT DATA is seeking a Storage L2 Engineer to join their Cross Technology Managed Services team, focusing on maintaining clients' IT infrastructure. The position emphasizes proactive incident management, collaboration with teams, and a commitment to client satisfaction in a diverse and inclusive work environment. **

Skills & Requirements

Must-have

  • Moderate-level experience in managed services
  • Knowledge of ticketing tools like ServiceNow
  • Familiarity with ITIL processes
  • Bachelor's degree in IT or Computing
  • Ability to work longer hours when necessary

Nice-to-have

  • Experience working with vendors and third parties
  • Proven ability to communicate across cultures
  • Positive outlook under pressure
  • Commitment to client-centric interactions
  • Collaboration with automation teams

Key Requirements

  • Bachelor's degree in IT/Computing or equivalent work experience
  • Moderate-level experience in cross-technology infrastructure
  • Proficiency in planning activities and projects

Work Rights

Not specified

Tailored Resume

Cover Letter