Customer Wellbeing Team Lead (germany)

healf

London, United Kingdom
On-site
Native german speaker
Lead german customer experience
Hands-on customer support
You will be responsible for building and leading our German-speaking customer function as we expand into Europe

Job Summary

  • You will be responsible for building and leading our German-speaking customer function as we expand into Europe.
  • This is a unique opportunity to build a market from the ground up — defining processes, culture, quality standards, and customer expectations from day one.
  • You’ll help shape our voice, culture, and growth, and enjoy a premium Wellhub Membership and exclusive Healf Perks.

Matching Summary

You will be responsible for building and leading our German-speaking customer function as we expand into Europe.

Skills & Requirements

Must-have

  • Native German speaker
  • Lead German customer experience
  • Hands-on customer support
  • Build high-performance team culture
  • Own key performance metrics

Nice-to-have

  • Passion for health and wellness
  • Startup environment experience
  • Mentoring and coaching others

Key Requirements

  • Native German speaker (written and spoken)
  • Strong English communication skills
  • 2+ years' Customer Service/Experience
  • Team lead or management experience

Work Rights

Not specified

Tailored Resume

Cover Letter