Service Delivery Support Engineer (l1)

NTT AUSTRALIA PTY

Australia
On-site
First-line it support
Incident and problem resolution
Itsm ticket management
NTT Australia is seeking a Service Delivery Support Engineer (L1) to provide first-line technical support for clients' IT infrastructure. The ideal candidate should have entry-level troubleshooting experience in various technology domains, possess a client-centric approach, and be able to contribute to service continuity while maintaining service level agreements

Job Summary

  • As a Cross Technology Managed Services Engineer (L1), you will be the first point of contact for clients, ensuring their IT infrastructure and systems remain operational.
  • Your day will involve monitoring client infrastructure, resolving first-line incidents, performing maintenance activities, and contributing to disaster recovery functions.
  • NTT DATA is a global Top Employer committed to accelerating client success and positively impacting society through responsible innovation, embracing diversity and inclusion.

Matching Summary

Match Score: 85

NTT Australia is seeking a Service Delivery Support Engineer (L1) to provide first-line technical support for clients' IT infrastructure. The ideal candidate should have entry-level troubleshooting experience in various technology domains, possess a client-centric approach, and be able to contribute to service continuity while maintaining service level agreements.

Skills & Requirements

Must-have

  • First-line IT support
  • Incident and problem resolution
  • ITSM ticket management
  • Proactive infrastructure monitoring
  • Cross-technology domain support
  • Knowledge article creation and updates

Nice-to-have

  • Client-centric approach
  • Positive outlook in pressurized environments
  • Active listening techniques
  • Adaptability to changing circumstances
  • Cross-cultural communication skills

Key Requirements

  • Entry-level IT troubleshooting experience
  • Basic knowledge of ITIL processes
  • Bachelor's degree or equivalent in IT/Computing

Work Rights

Not specified

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