Customer Experience Advisor | S1 | Retail Banking |lewisham Branch

Santander

Lewisham, United Kingdom
Base: £28,800; bonus/equity: £500 annual cash allo...
Onsite (35 hours per week, monday to saturday, between 8am & 6pm)
Deliver outstanding customer service
Communicate effectively with customers
Act as first point of contact
Santander is seeking a Customer Experience Advisor for their Lewisham branch, focusing on providing exceptional customer service and support in retail banking. The role involves handling various customer transactions and queries, with a strong emphasis on teamwork and flexibility

Job Summary

  • Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
  • As a Customer Experience Advisor, you will be a listener and problem solver, assisting customers with transactions, queries, technology, and protecting them against fraud and scams.
  • Santander offers a starting salary of £28,800 plus a £500 annual cash allowance, 25 days' holiday plus bank holidays, pension contributions, and various wellbeing and global growth opportunities.

Matching Summary

Match Score: 85

Santander is seeking a Customer Experience Advisor for their Lewisham branch, focusing on providing exceptional customer service and support in retail banking. The role involves handling various customer transactions and queries, with a strong emphasis on teamwork and flexibility.

Salary

Base: £28,800; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days holiday plus bank holidays, pension, healthcare, death-in-service benefit, income protection insurance, share plans, staff product discounts, wellbeing programs, enhanced family leave

Skills & Requirements

Must-have

  • Deliver outstanding customer service
  • Communicate effectively with customers
  • Act as first point of contact
  • Assist with day-to-day transactions

Nice-to-have

  • Go above-and-beyond for customers
  • Effective team working skills
  • Flexible, can-do approach
  • Openness to broad range of activities

Key Requirements

  • Proven ability to deliver outstanding customer service
  • Ability to communicate effectively
  • Right to work in the UK

Work Rights

Right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter