Gestionnaire De Compte, Compagnies Aériennes | Customer Account Manager, Airlines

Pratt & Whitney Canada

Longueuil, QC, Canada
10+ years customer support experience
Contract management and renegotiation
Mro shop visit coordination
You will manage a portfolio of APU customers under contracts, ensuring financial performance and handling potential renegotiations

Job Summary

  • You will manage a portfolio of APU customers under contracts, ensuring financial performance and handling potential renegotiations.
  • The role requires coordinating complex MRO shop visit activities including logistics, workscope, costs, and quality issues with repair facilities.
  • Pratt & Whitney Canada is recognized as one of Canada's Best Employers for the 11th consecutive year by Forbes.

Matching Summary

You will manage a portfolio of APU customers under contracts, ensuring financial performance and handling potential renegotiations.

Skills & Requirements

Must-have

  • 10+ years customer support experience
  • Contract management and renegotiation
  • MRO shop visit coordination
  • Commercial dispute resolution
  • Fleet monitoring and operational oversight

Nice-to-have

  • Strong project management skills
  • International stakeholder consensus building
  • Business sense and product knowledge
  • Excellent interpersonal communication
  • Willingness to travel for business

Key Requirements

  • Bachelor degree with 10+ years experience or Master with 7+ years
  • Degree in Business Administration, MBA, Aerospace Engineering, or Mechanical Engineering
  • Fluent English required for daily technical documentation and international communication
  • Criminal background check and controlled goods clearance required

Work Rights

Not specified

Tailored Resume

Cover Letter