Product Support Specialist - Remote Canada

Bold Commerce

Calgary, Canada
Competitive compensation; employer pyid health & d...
Remote
3+ years technical support experience
Experience with phone email live chat
Knowledge of html css javascript
The role focuses on empowering merchants to become self-sufficient while delivering timely and effective solutions

Job Summary

  • The role focuses on empowering merchants to become self-sufficient while delivering timely and effective solutions.
  • Candidates will troubleshoot technical, billing, and account-related issues while sharing ecommerce best practices.
  • Bold Commerce offers competitive compensation, employer-paid health and dental benefits starting day one, and flexible remote work hours.

Matching Summary

The role focuses on empowering merchants to become self-sufficient while delivering timely and effective solutions.

Salary

Competitive compensation; Employer Paid Health & Dental Benefits; $1,000 Annual Health Benefit

Skills & Requirements

Must-have

  • 3+ years technical support experience
  • Experience with phone email live chat
  • Knowledge of HTML CSS JavaScript
  • Familiarity with Shopify Liquid
  • Ability to troubleshoot independently

Nice-to-have

  • Passion for ecommerce and merchant growth
  • Strong critical thinking skills
  • Experience de-escalating difficult situations
  • Fast-paced environment adaptability

Key Requirements

  • 3+ years in technical support or similar role
  • Strong written and verbal communication skills
  • Comfortable operating in a fast-paced environment

Work Rights

Must be authorized to work in Canada

Tailored Resume

Cover Letter