Especialista En Seguimiento De Incidencias De Servicio

Zurich Insurance Company Ltd

Localidad, Spain
Hybrid
Service incident tracking
Operational environments experience
Direct service management contact
Zurich Insurance Company Ltd is seeking a Service Incident Tracking Specialist in Spain. The role focuses on monitoring and resolving service incidents while collaborating with various operational teams to enhance customer experience and service quality

Job Summary

  • You will track service incidents related to delays, administrative errors, and operational blockages, ensuring cases progress and are unblocked.
  • You will coordinate with operational centers and post-sales, sales, retention, and claims service teams, maintaining ownership of case tracking.
  • Zurich offers a flexible hybrid model, time flexibility, digital disconnection, and a comprehensive benefits package including health insurance and training.

Matching Summary

Match Score: 85

Zurich Insurance Company Ltd is seeking a Service Incident Tracking Specialist in Spain. The role focuses on monitoring and resolving service incidents while collaborating with various operational teams to enhance customer experience and service quality.

Skills & Requirements

Must-have

  • Service incident tracking
  • Operational environments experience
  • Direct service management contact
  • Analytical and organized approach
  • Coordination with different teams

Nice-to-have

  • AI application interest
  • Team player mentality
  • Proactive risk detection
  • Flexible work model

Key Requirements

  • Experience in operational environments
  • Experience with direct service management contact
  • Analytical, organized, and methodical skills
  • Focus on deadline control and traceability
  • Ability to coordinate with different teams
  • Sensitivity for early detection of risks
  • Support from advanced technological and analytical tools

Work Rights

Not specified

Tailored Resume

Cover Letter