The role requires providing First Call Resolution technical support via phone and email with timely responses
Job Summary
The role requires providing First Call Resolution technical support via phone and email with timely responses.
Candidates must perform first-level troubleshooting on all reported incidents and escalate them to second-level resolver groups as needed.
The position involves maintaining case ownership until closure while managing customer expectations and notifying the Team Lead of unusual call surges.
Matching Summary
Match Score: 85
The role requires providing First Call Resolution technical support via phone and email with timely responses.