Not specified; not specified; competitive compensa...
Contact centre platforms genesys avaya amazon connect
Conversational ai voice bots chatbots email bots
Gen ai rag knowledge bases agent assist
This role involves architecting scalable solutions for end-to-end contact centre transformation using advanced AI technologies
Job Summary
This role involves architecting scalable solutions for end-to-end contact centre transformation using advanced AI technologies.
Candidates will lead technical initiatives to build multilingual conversational AI solutions and optimize automation frameworks.
The position offers opportunities to work with global enterprise clients on cutting-edge projects while fostering a culture of innovation and mentorship.
Matching Summary
This role involves architecting scalable solutions for end-to-end contact centre transformation using advanced AI technologies.
Salary
Not specified; Not specified; Competitive compensation mentioned
Skills & Requirements
Must-have
Contact Centre Platforms Genesys Avaya Amazon Connect
Conversational AI Voice Bots Chatbots Email Bots
Gen AI RAG Knowledge Bases Agent Assist
Python Node.js Microservices API-first Design
DevOps CI/CD Pipelines Docker Kubernetes
Nice-to-have
Mentoring junior developers
Collaborating with stakeholders
Driving innovation in enterprise platforms
Strong analytical thinking skills
Agile methodology experience
Key Requirements
4 to 7 years of experience
Bachelor's or Master's degree in Computer Science or related field