American First Finance Careers - Workforce Management Analyst
American First Finance Inc
Remote
Remote
Multi-site, blended contact center environment
Optimizing staffing models
Managing workforce data
The Workforce Management Analyst will support the performance and operational excellence of our multi-site, blended contact center environment
Job Summary
The Workforce Management Analyst will support the performance and operational excellence of our multi-site, blended contact center environment.
This role will play a pivotal part in optimizing staffing models, managing workforce data, and enabling real-time and strategic decisions through advanced reporting and analytics.
This role is essential to our success and is a critical partner in the optimization of our contact center scheduling to provide Best-in-Class service to our customers.
Matching Summary
The Workforce Management Analyst will support the performance and operational excellence of our multi-site, blended contact center environment.