Pro Experience Manager

The Home Depot

Jersey City, US
Base: $51,500 - $56,500; bonus/equity: not specifi...
Customer service leadership
Pro customer experience
Inventory execution
Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty

Job Summary

  • Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty.
  • This role drives efficient Pro customer flow, enforces Pro standards, ensures deliveries are on-time and complete, and performs Manager on Duty responsibilities.
  • Key responsibilities include championing customer service, managing the Pro area, executing inventory strategies, resolving customer concerns, and coaching associates on policies and safety.

Matching Summary

Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty.

Salary

Base: $51,500 - $56,500; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service leadership
  • Pro customer experience
  • Inventory execution
  • Order quality validation
  • Safety procedures adherence
  • Manager on Duty responsibilities

Nice-to-have

  • Talent acquisition input
  • Associate coaching and development
  • Voice of the Associate initiatives
  • Team alignment and communication

Key Requirements

  • 1 year relevant work experience
  • Management of people experience
  • Retail operations experience
  • Must be 18 years of age or older
  • Legally permitted to work in the United States
  • Flexible schedule availability

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter