Guest Services Supervisor

Four Seasons Hotels Ltd

Baltimore, MD, US
Base: $21.60 hourly; bonus/equity: not specified; ...
Guest services leadership experience
Supervising bell and driveway staff
Handling guest complaints professionally
Four Seasons is committed to creating lasting impressions through exceptional guest experiences powered by a world-class employee culture

Job Summary

  • Four Seasons is committed to creating lasting impressions through exceptional guest experiences powered by a world-class employee culture.
  • The Guest Services Supervisor role involves supervising bell and driveway staff, responding to guest requests, resolving complaints, and ensuring safety and well-being of guests and employees.
  • Employees enjoy benefits including medical, vision and dental insurance, paid time off, 401k retirement plan, complimentary meals and room nights, and exciting training opportunities.

Matching Summary

Four Seasons is committed to creating lasting impressions through exceptional guest experiences powered by a world-class employee culture.

Salary

Base: $21.60 hourly; Bonus/Equity: Not specified; Benefits: Medical, vision, dental, life insurance, short-term disability, paid time off, 401k, employee meals and room nights

Skills & Requirements

Must-have

  • Guest services leadership experience
  • Supervising bell and driveway staff
  • Handling guest complaints professionally
  • Coordinating with multiple hotel departments
  • Providing guest information and recommendations

Nice-to-have

  • Strong selling and interpersonal skills
  • High level of creativity and attention to detail
  • Ability to remain calm in busy environments
  • Excellent English communication skills
  • Ability to multitask in fast paced environment

Key Requirements

  • Guest services leadership experience in luxury hotel
  • Excellent English proficiency
  • Ability to handle multiple tasks and make decisions
  • Strong communication skills

Work Rights

Not specified

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