Sr Associate Technical Support Engineer-paradox

Workday

Troubleshoot complex account configurations
Reproduce production issues
Write and execute sql queries
We’re shaping the future of work so teams can reach their potential and focus on what matters most

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

We’re shaping the future of work so teams can reach their potential and focus on what matters most.

Skills & Requirements

Must-have

  • Troubleshoot complex account configurations
  • Reproduce production issues
  • Write and execute SQL queries
  • Configure client SSO, sFTP, SSH
  • Partner with Product Managers
  • Maintain internal Technical Documentation
  • Complete monthly product training

Nice-to-have

  • Creative approach and eager to learn
  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Knowledge-sharing to internal team members

Key Requirements

  • Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
  • 2+ years in technical support
  • 1+ years of experience validating XML, JSON, and CSV formats
  • 1+ years of experience with JIRA, Microsoft Office, and Visual Studio Code
  • 1+ years of experience focusing on data-driven decision-making

Work Rights

Not specified

Tailored Resume

Cover Letter