Digital Customer Success Program Manager

Workday

Atlanta, Georgia, United States
Base: $95,200 - $142,800 usd (atlanta); base: $90,...
Fully remote
5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
This role is central to shaping how Workday scales its customer success programs globally through digital journeys and tooling

Job Summary

  • This role is central to shaping how Workday scales its customer success programs globally through digital journeys and tooling.
  • The team operates on a Council model where roadmaps are co-authored with field partners to ensure alignment with real-world needs.
  • Candidates will drive initiatives involving AI, automation, and process improvement while maintaining industry-leading customer retention.

Matching Summary

This role is central to shaping how Workday scales its customer success programs globally through digital journeys and tooling.

Salary

Base: $95,200 - $142,800 USD (Atlanta); Base: $90,500 - $160,700 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer success operations expertise
  • Cross-functional coordination skills
  • Roadmap and delivery planning
  • Gainsight or Planhat platform knowledge

Nice-to-have

  • AI-powered productivity improvements
  • Design thinking application
  • Enterprise software industry background
  • PMP, Agile, or SAFe certification
  • Vision-driven strategic mindset

Key Requirements

  • 5+ years in program management or customer success operations
  • Experience translating business needs into roadmaps
  • Project Management Certification (PMP, Agile, SAFe) preferred

Work Rights

Not specified

Tailored Resume

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