Customer Service Technical Specialist

Wolters Kluwer

Base: $57,400.00 - $98,350.00 usd; bonus: eligible...
Fully remote
3 years technical or lending customer service experience
Ba/bs degree in computer science or related field
Experience with cloud platforms azure google cloud aws
The role involves providing first-level technical support via phone, email, chat, and web ticketing for Wolters Kluwer Compliance Solutions products

Job Summary

  • The role involves providing first-level technical support via phone, email, chat, and web ticketing for Wolters Kluwer Compliance Solutions products.
  • Candidates must maintain current technical skill sets regarding consumer compliance software and financial institution banking processes.
  • The position offers a competitive salary range of $57,400.00 to $98,350.00 USD along with comprehensive benefits including medical, dental, vision, and 401(k).

Matching Summary

The role involves providing first-level technical support via phone, email, chat, and web ticketing for Wolters Kluwer Compliance Solutions products.

Salary

Base: $57,400.00 - $98,350.00 USD; Bonus: Eligible for Bonus; Benefits: Medical, Dental, Vision, 401(k), FSA/HSA, Tuition Assistance

Skills & Requirements

Must-have

  • 3 years technical or lending customer service experience
  • BA/BS degree in Computer Science or related field
  • Experience with cloud platforms Azure Google Cloud AWS
  • Proficiency with Salesforce CRM for documentation
  • Understanding of banking processes and compliance regulations

Nice-to-have

  • Flexible work hours availability
  • Ability to thrive in fast-paced environment
  • Knowledge of Software Development Life Cycle
  • Team-based problem solving skills
  • Remote system access support capabilities

Key Requirements

  • Minimum 3 years technical or lending customer service experience
  • Bachelor's degree in Computer Science, BCIS, or equivalent experience
  • Working knowledge of PC and network operating systems
  • Prior banking experience in new accounts or lending preferred

Work Rights

Not specified

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