Customer Service Manager - Ground Operations

Airarabiagroupcareers

On-site
Manage daily station activities
Ensure safety and security
Monitor operational performance
Manage, monitor and review daily activities in the respective station ensuring safety, security, on time performance, efficiency, and smooth workflow

Job Summary

  • Manage, monitor and review daily activities in the respective station ensuring safety, security, on time performance, efficiency, and smooth workflow.
  • Establish effective business relations with civil aviation and governmental authorities as well as GHAs and GSAs to facilitate daily operations and achieve best results with least costs.
  • Provides Management with timely, comprehensive reporting on station’s overall performance using the approved formats, this includes Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.

Matching Summary

Manage, monitor and review daily activities in the respective station ensuring safety, security, on time performance, efficiency, and smooth workflow.

Skills & Requirements

Must-have

  • Manage daily station activities
  • Ensure safety and security
  • Monitor operational performance
  • Liaise with authorities and GHAs
  • Oversee supplier SLAs
  • Customer complaint resolution

Nice-to-have

  • Build and sustain performance driven team
  • Contribute to business strategy
  • High accuracy and attention to detail

Key Requirements

  • 6+ years relevant experience in Airlines/Aviation/GHA
  • 4+ years Ground Handling Operations experience
  • Minimum 3 years Airport/Station Manager experience
  • IATA/Civil Aviation Authorities rules knowledge
  • Expert in Cargo, Ramp, Dispatch, DGR, or Load Control
  • IATA Dangerous Goods Regulations training
  • Passenger Handling training
  • Ground Operations Procedures training
  • Bachelor degree or equivalent diploma

Work Rights

Not specified

Tailored Resume

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