Support customers through their onboarding journey by driving product adoption, engaging key stakeholders, and using a consultative, value-driven approach
Job Summary
Support customers through their onboarding journey by driving product adoption, engaging key stakeholders, and using a consultative, value-driven approach.
Collaborate with the Technical Implementation team to ensure successful migration of customer data and act as a product & industry champion.
ABC Fitness offers a purpose-led company with a values-focused culture, flexible PTO, days of disconnect, parental leave, and wellness perks.
Matching Summary
Support customers through their onboarding journey by driving product adoption, engaging key stakeholders, and using a consultative, value-driven approach.
Salary
Base: $58,000.00 -- $65,000.00 CAD annually; Bonus/Equity: Not specified; Benefits: Medical/Dental/Vision, EAP, Calm App subscription, open PTO
Skills & Requirements
Must-have
Customer onboarding journey
Product adoption and value realization
Client relationship management
Cross-functional collaboration
Risk identification and escalation
Nice-to-have
Ambitious and authentic culture
Growth mindset and professional development
Collaborative and supportive team environment
High emotional intelligence
Natural desire to build partnerships
Key Requirements
Bachelor's degree or equivalent work experience
2-4 years client-facing SaaS experience
Basic Microsoft Office Suite knowledge
Experience onboarding high volume customers
Excellent written and verbal communication skills
Tech-savvy with ability to learn new products
High emotional intelligence and interpersonal skills