IT Specialist

HAWKSFORD SINGAPORE PTE. LTD.

Singapore, Singapore
Not specified in job description.
1st and 2nd line support
Ticketing tool experience
Desktop troubleshooting
Hawksford Singapore Pte. Ltd. is seeking an IT Specialist to provide 1st and 2nd line support for both local and remote staff. The ideal candidate should have a relevant degree, 2-3 years of IT experience, and be skilled in troubleshooting various IT equipment while maintaining effective communication with users

Job Summary

  • The role involves providing comprehensive 1st and 2nd line support for local and remote staff across various IT infrastructure components.
  • Candidates must ensure all user requests are logged accurately to facilitate management analysis and adhere to strict service level agreements.
  • The position requires maintaining equipment asset registers, supporting system alerts, and occasionally working non-business hours for critical support.

Matching Summary

Match Score: 75

Hawksford Singapore Pte. Ltd. is seeking an IT Specialist to provide 1st and 2nd line support for both local and remote staff. The ideal candidate should have a relevant degree, 2-3 years of IT experience, and be skilled in troubleshooting various IT equipment while maintaining effective communication with users.

Skills & Requirements

Must-have

  • 1st and 2nd line support
  • ticketing tool experience
  • desktop troubleshooting
  • SLA adherence
  • change control policy

Nice-to-have

  • Microsoft Certification
  • root cause analysis skills
  • technical documentation writing
  • facility maintenance support
  • flexible communication style

Key Requirements

  • Bachelor's degree or Diploma in IT
  • 2 to 3 years of IT field experience
  • Experience with ticketing tools and SLAs

Work Rights

Not specified

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