Technical Engineer

IDEMIA

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On-site
Troubleshoot and resolve escalated tickets
Design corrective action plans
Maintain support documentation
This role is responsible for the application performance and availability, working closely with other technical teams to ensure the service to our client is always of the best quality

Job Summary

  • This role is responsible for the application performance and availability, working closely with other technical teams to ensure the service to our client is always of the best quality.
  • Analyzes, troubleshoots and resolves tickets escalated by support level 1 or 2 (internal, external) within SLA or internal OLA.
  • By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities.

Matching Summary

This role is responsible for the application performance and availability, working closely with other technical teams to ensure the service to our client is always of the best quality.

Skills & Requirements

Must-have

  • Troubleshoot and resolve escalated tickets
  • Design corrective action plans
  • Maintain support documentation
  • Perform system upgrades
  • Maintain IT infrastructure and backend components

Nice-to-have

  • Contribute to a safer world
  • International and global community
  • Diversity is a key driver
  • Develop expertise and feel empowered

Key Requirements

  • SLA or internal OLA adherence
  • On-site administration and maintenance
  • Customer premises system upgrades
  • Autonomous complex analysis

Work Rights

Not specified

Tailored Resume

Cover Letter