Guest Assistant - Aman Venice

Aman

Venice, Italy
Guest check-in and check-out
Front office cash handling
Guest interaction and communication
Guest assistants are responsible for checking-in and checking-out hotel guests in a friendly and caring manner according to the procedures and standards

Job Summary

  • Guest assistants are responsible for checking-in and checking-out hotel guests in a friendly and caring manner according to the procedures and standards.
  • They handle guest requests, complaints, room reservations, and assist with promoting hotel services including Spa and F&B.
  • Benefits include uniform and laundry services, meal tickets, welfare plan, and complementary nights with discounted F&B and Spa rates at Aman and Janu properties.

Matching Summary

Guest assistants are responsible for checking-in and checking-out hotel guests in a friendly and caring manner according to the procedures and standards.

Skills & Requirements

Must-have

  • Guest check-in and check-out
  • Front office cash handling
  • Guest interaction and communication
  • Room reservation procedures
  • Uniform and grooming standards

Nice-to-have

  • Proactive guest service approach
  • Suggestive selling techniques
  • Multilingual communication skills
  • Training new staff members
  • Handling boutique client assistance

Key Requirements

  • Previous experience in international 5* hotels
  • Fluent in Italian and English spoken and written
  • Working knowledge of Opera Cloud beneficial

Work Rights

Not specified

Tailored Resume

Cover Letter