Director, Customer Engagement

001

Portland, Oregon, US
Hybrid
10+ years wholesale operations experience
5+ years people leadership experience
Supply chain and customer operations expertise
The Director of Customer Engagement is responsible for modernizing how the company works with North America wholesale partners while elevating team capabilities

Job Summary

  • The Director of Customer Engagement is responsible for modernizing how the company works with North America wholesale partners while elevating team capabilities.
  • This role drives profitable, scalable growth by improving operational performance, enhancing customer experience, and creating win-win solutions with wholesale partners.
  • Columbia Sportswear offers a comprehensive benefits package including medical, dental, vision, life insurance, disability, flexible spending accounts, and a generous 401k match.

Matching Summary

The Director of Customer Engagement is responsible for modernizing how the company works with North America wholesale partners while elevating team capabilities.

Skills & Requirements

Must-have

  • 10+ years wholesale operations experience
  • 5+ years people leadership experience
  • Supply chain and customer operations expertise
  • Cross-functional program leadership
  • Operating model redesign capability
  • EDI/API and digital collaboration tools

Nice-to-have

  • Apparel or footwear industry background
  • Advanced degree in business or supply chain
  • Experience with PLM systems
  • Change catalyst mindset
  • Inclusive work environment culture

Key Requirements

  • Bachelor's degree required; advanced degree preferred
  • 10+ years of experience in wholesale operations or supply chain
  • 5+ years of people leadership experience
  • Apparel/footwear or consumer goods industry experience strongly preferred

Work Rights

Not specified

Tailored Resume

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