Inp - Customer Service Associate Ii-consumer ( International Voice Process )

Fidelity National Information Services

Ind Hryn, India
**
Provide customer support by phone
Process high volume of consumer inquiries
Troubleshoot customer problems
** Fidelity National Information Services is seeking a Customer Service Associate II for their international voice process. The role involves providing customer support through various communication channels, handling inquiries about FIS products, and resolving issues while maintaining high customer satisfaction. **

Job Summary

  • Provides customer support by phone, email or instant message to consumers and serves as primary contact for inbound customer issues.
  • Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
  • May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.

Matching Summary

Match Score: 75

** Fidelity National Information Services is seeking a Customer Service Associate II for their international voice process. The role involves providing customer support through various communication channels, handling inquiries about FIS products, and resolving issues while maintaining high customer satisfaction. **

Skills & Requirements

Must-have

  • Provide customer support by phone
  • Process high volume of consumer inquiries
  • Troubleshoot customer problems
  • Track and document inbound support requests
  • Update customer information
  • Meet job standards

Nice-to-have

  • Curious, motivated, and forward-thinking
  • Open, collaborative, entrepreneurial, passionate
  • Talented team of innovative and committed folks
  • Effective people skills and sensitivities

Key Requirements

  • Two or more years of experience in a call center or customer service-related job
  • One or more years financial services experience preferable
  • High school diploma or GED

Work Rights

Not specified

Tailored Resume

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