Ship's Store Customer Services Manager

Amentum

Diego Garcia, Unknown
Customer service operations
Supervision and team coordination
Compliance with policies and procedures
The Ship's Store Customer Services Manager is responsible for leading and overseeing customer service operations within the Ship's Store, ensuring exceptional levels of service while maintaining operational compliance

Job Summary

  • The Ship's Store Customer Services Manager is responsible for leading and overseeing customer service operations within the Ship's Store, ensuring exceptional levels of service while maintaining operational compliance.
  • Key responsibilities include managing day-to-day operations, resolving customer issues, monitoring feedback, supervising the customer service team, and ensuring compliance with all applicable policies and procedures.
  • Amentum enforces a safety culture and is committed to maintaining the highest standards of quality service, requiring employees to adhere to all safety protocols and quality policies.

Matching Summary

The Ship's Store Customer Services Manager is responsible for leading and overseeing customer service operations within the Ship's Store, ensuring exceptional levels of service while maintaining operational compliance.

Skills & Requirements

Must-have

  • Customer service operations
  • Supervision and team coordination
  • Compliance with policies and procedures
  • Retail operations knowledge
  • Handling challenging customer situations

Nice-to-have

  • Leadership mindset
  • Excellent interpersonal skills
  • Calm and professional demeanor
  • Proactive customer service
  • Multi-national workforce experience

Key Requirements

  • 3 years of experience as a customer service supervisor
  • Ability to pass contract medical requirements
  • Valid country driver's license

Work Rights

Not specified

Tailored Resume

Cover Letter