Produktmanager Collections – Customer Contact & Digital Journey (w/m/d)

ING

Not specified; benefits: pension plan, compyny car...
Hybrid
Customer journey management experience
Digital product development in regulated environments
Data-driven decision making and analytics
ING is seeking a Product Manager for Collections, focusing on customer contact and digital journeys. The ideal candidate should possess experience in customer journey management, a data-driven mindset, and excellent stakeholder management skills

Job Summary

  • You will serve as the central point for the Customer-Contact strategy in the Collections environment, ensuring a seamless digital journey.
  • The role requires balancing customer behavior, regulatory requirements, and business value to optimize payment and self-service experiences.
  • ING offers a hybrid working model with benefits including a free Germany ticket, pension plans, and personal development budgets.

Matching Summary

Match Score: 85

ING is seeking a Product Manager for Collections, focusing on customer contact and digital journeys. The ideal candidate should possess experience in customer journey management, a data-driven mindset, and excellent stakeholder management skills.

Salary

Not specified; Benefits: Pension plan, company car lease, free Germany ticket, childcare support

Skills & Requirements

Must-have

  • Customer Journey Management experience
  • Digital product development in regulated environments
  • Data-driven decision making and analytics
  • Stakeholder management across multiple teams
  • End-to-end ownership of digital solutions

Nice-to-have

  • Experience with vulnerability and affordability assessment
  • Knowledge of regulatory compliance standards
  • Innovative nudge strategy implementation
  • Hybrid work model adaptability

Key Requirements

  • Fond experience in Customer Journey Management
  • Proven success in App and web-based journey conception
  • Excellent German and English language skills

Work Rights

Not specified

Tailored Resume

Cover Letter