The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team
Job Summary
The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team.
This is an onsite, hands-on, customer-facing role that spans multiple facilities, with a strong focus on delivering a positive, secure technology experience for users.
Mercy Health is a for-purpose organisation with over 10,000 dedicated, compassionate people, offering opportunities to make a meaningful impact in healthcare.
Matching Summary
The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team.
Skills & Requirements
Must-have
1st and 2nd level technical support
Microsoft 365 and Exchange Online
Active Directory and Entra ID management
IT service management with ServiceNow
Onsite customer-facing role
End-user computing support
Travel between healthcare sites
Nice-to-have
Strong communication skills
Compassionate and proactive approach
Collaborative team environment
Problem solving and adaptability
Healthcare setting experience
Key Requirements
Tertiary qualification or relevant IT experience
Current Police Record Check and Working with Children Check