Software Development Manager, Amazon Customer Service
Amazon
Ts, IN, United States
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Software development life-cycle management
Technical vision setting
Agile development principles
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Amazon is seeking a Software Development Manager for the Driver and Delivery Support Tech team within its Customer Service organization. The role involves leading a team of engineers to develop innovative software solutions that enhance customer support, with a focus on automation and self-service.
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Job Summary
Lead the development of next-generation customer support software systems, focusing on GenAI-enabled solutions for drivers.
Partner closely with Product, Program, UX, and Operations stakeholders to shape roadmaps and deliver high-impact features.
Manage, mentor, and enhance a best-of-class software development team, fostering an environment of knowledge sharing.
Matching Summary
Match Score: 75
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Amazon is seeking a Software Development Manager for the Driver and Delivery Support Tech team within its Customer Service organization. The role involves leading a team of engineers to develop innovative software solutions that enhance customer support, with a focus on automation and self-service.
**
Skills & Requirements
Must-have
Software development life-cycle management
Technical vision setting
Agile development principles
Cross-functional stakeholder partnership
Building reliable, scalable systems
GenAI-enabled solutions development
Nice-to-have
Passion for innovation
Thriving in ambiguity
Deep customer care
Knowledge sharing and mentorship
Key Requirements
Hands-on technical management experience
Experience with design, development, testing, and operations
Proven operational track record
Experience working across geographically dispersed teams