Senior Manager, Customer Care

AIA Australia

Taguig, Philippines
End-to-end complaints management
Regulatory compliance
Customer-centric culture
This role will oversee the end-to-end complaints management process, ensuring timely and effective resolution of customer complaints while maintaining compliance with regulatory standards and enhancing customer satisfaction

Job Summary

  • This role will oversee the end-to-end complaints management process, ensuring timely and effective resolution of customer complaints while maintaining compliance with regulatory standards and enhancing customer satisfaction.
  • We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make.
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

This role will oversee the end-to-end complaints management process, ensuring timely and effective resolution of customer complaints while maintaining compliance with regulatory standards and enhancing customer satisfaction.

Skills & Requirements

Must-have

  • end-to-end complaints management
  • regulatory compliance
  • customer-centric culture
  • performance monitoring and reporting
  • strategic leadership

Nice-to-have

  • empowering people
  • healthier, longer, better lives
  • customer experience enhancement
  • team leadership and development

Key Requirements

  • Years of experience in customer care leadership
  • Experience with regulatory requirements
  • Proven track record in complaints resolution

Work Rights

Not specified

Tailored Resume

Cover Letter