The Customer Success Manager is responsible for ensuring high-value customers achieve a significant return on their investment with our platform, acting as a trusted advisor and an extension of the customer's workforce
Job Summary
The Customer Success Manager is responsible for ensuring high-value customers achieve a significant return on their investment with our platform, acting as a trusted advisor and an extension of the customer's workforce.
Key responsibilities include customer accountability, strategic advisory, stakeholder management, and technical health, adoption, and risk management, with a strong emphasis on AI literacy and prompt engineering.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together, offering opportunities to level-up careers and lead workforce transformation in the agentic era.
Matching Summary
The Customer Success Manager is responsible for ensuring high-value customers achieve a significant return on their investment with our platform, acting as a trusted advisor and an extension of the customer's workforce.
Skills & Requirements
Must-have
Fluent Vietnamese Language Skills
Customer Success Plan Delivery
AI Literacy and Prompt Engineering
Stakeholder Management
Sales Cloud Features Knowledge
Nice-to-have
Agentblazer Training and Certifications
Executive-Level Relationship Cultivation
Industry-Relevant Functional Expertise
Collaborative Learning and Mentorship Seeking
Key Requirements
3+ years relevant industry expertise
Vietnamese Language skills mandatory
Salesforce Certified Administrator (or within 90 days)