Accord Insurance Broking Pte. Ltd. is seeking a Customer Relations Officer to manage customer inquiries and ensure a seamless service experience. The role emphasizes communication with customers, coordination with internal teams, and the resolution of issues while maintaining high service standards
Job Summary
The role involves daily communication with customers via phone, email, WhatsApp, and walk-ins to resolve issues professionally.
Candidates must be proficient in both English and Mandarin to effectively liaise with diverse customer bases.
The position requires a positive attitude and the ability to genuinely have fun in an energetic work environment.
Matching Summary
Match Score: 75
Accord Insurance Broking Pte. Ltd. is seeking a Customer Relations Officer to manage customer inquiries and ensure a seamless service experience. The role emphasizes communication with customers, coordination with internal teams, and the resolution of issues while maintaining high service standards.
Skills & Requirements
Must-have
Degree or above in any field
Proficient in English and Mandarin
Call center or customer service experience
Nice-to-have
General Insurance experience with BCP, PGI, ComGI Certs
Navigation of insurance portals
Ability to thrive in high-energy environment
Key Requirements
Degree or higher qualification required
Mandarin language proficiency mandatory
General Insurance certifications preferred (BCP, PGI, ComGI)