German-speaking L1 Support Specialist - Night Shift

Unisys

Budapest, Hungary
Base: 44.200 huf monthly gross; bonus/equity: not ...
Hybrid
L1 technical support
German language proficiency c1
English language proficiency c1
Serve as the first point of contact for end users seeking technical assistance through various channels

Job Summary

  • Serve as the first point of contact for end users seeking technical assistance through various channels.
  • Log, diagnose, and resolve incidents and service requests, striving for First Contact Resolution and meeting SLAs.
  • Unisys offers a supportive team, ethical culture, internal career development, and unlimited online training.

Matching Summary

Serve as the first point of contact for end users seeking technical assistance through various channels.

Salary

Base: 44.200 HUF monthly gross; Bonus/Equity: Not specified; Benefits: cafeteria, language allowance, Private Health Insurance, home office allowance

Skills & Requirements

Must-have

  • L1 technical support
  • German language proficiency C1
  • English language proficiency C1
  • IT troubleshooting
  • night shift

Nice-to-have

  • QSR environment knowledge
  • POS/KDS systems understanding
  • customer service orientation
  • collaborative mindset
  • critical thinking skills

Key Requirements

  • Minimum 2 years of experience in a service desk role
  • C1 level English and German proficiency
  • Proficient in fundamental IT troubleshooting

Work Rights

Not specified

Tailored Resume

Cover Letter