This role involves leading the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution
Job Summary
This role involves leading the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution.
The position requires working directly with customers to resolve critical issues, guide adoption of Salesforce technology, and help organizations achieve measurable business value.
Candidates will receive comprehensive benefits including well-being reimbursement, generous parental leave, and exposure to executive thought leaders.
Matching Summary
This role involves leading the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution.
Salary
Base: $80,900 - $122,300 annually; Bonus/Equity: Not specified; Benefits: Comprehensive package including well-being reimbursement and parental leave
Skills & Requirements
Must-have
Salesforce platform troubleshooting
U.S. citizenship required
3 days in office work
9AM-6PM EST/PST on-call shifts
SQL and database concepts
Java application debugging
Nice-to-have
AI and LLM technology experience
Salesforce certification preferred
Conversational AI knowledge
Mentoring team members
Commission software experience
Key Requirements
Bachelor's degree in Computer Science or related field
2+ years in technical support or software engineering
Professional proficiency in spoken and written English