AGL is seeking a Customer Communications Specialist to enhance customer engagement and retention through effective communication strategies in the energy sector. The role involves creating and managing high-quality customer communications, ensuring compliance with regulatory standards, and collaborating with cross-functional teams
Job Summary
This role plays a critical part in improving customer retention, reducing churn, and maximising the lifetime value of our residential and SME customers.
You’ll be responsible for scoping, writing and managing high‑quality customer communications across energy products.
At AGL, we offer a wide range of benefits including flexible working options including hybrid work.
Matching Summary
Match Score: 85
AGL is seeking a Customer Communications Specialist to enhance customer engagement and retention through effective communication strategies in the energy sector. The role involves creating and managing high-quality customer communications, ensuring compliance with regulatory standards, and collaborating with cross-functional teams.
Skills & Requirements
Must-have
Customer communications across energy products
Quality assurance for communications
Lead communication error remediation
Collaborate with cross-functional teams
Leverage data to optimize outcomes
Nice-to-have
Passionate about powering Australian lives
Inclusive and respectful culture
Opportunities for career growth
Commitment to a cleaner energy future
Key Requirements
Previous experience in a communications role
Experience delivering regulatory, product and pricing communications
Exceptional written communication and editing skills
Highly organised with ability to manage multiple priorities