This role is responsible for contributing to deliver exceptional guest service and creating a welcoming first impression for all guests
Job Summary
This role is responsible for contributing to deliver exceptional guest service and creating a welcoming first impression for all guests.
Key responsibilities include managing guest check-ins and outs, handling reservations and guest enquiries, processing payments, and providing accurate information about hotel services and local attractions.
Become part of our Stylish team here at ibis Styles and you'll look forward to benefits including staff discounts, employee rates at Accor properties worldwide, and inner-city location perks.
Matching Summary
This role is responsible for contributing to deliver exceptional guest service and creating a welcoming first impression for all guests.
Skills & Requirements
Must-have
Exceptional guest service delivery
Handling guest check-ins and outs
Processing payments accurately
Responding to guest requests promptly
Maintaining clear inter-departmental communication
Upholding Heartist service culture
Nice-to-have
Attention to detail and accuracy
Calm and solution-focused demeanor
Friendly and inclusive team environment
Career growth and learning opportunities
Key Requirements
Previous customer service or hospitality experience