Not specified; annual compyny bonus available; emp...
Hybrid
Contact centre experience handling high call volumes
Strong customer service and sales capability
Experience working to structured kpis
The role involves responding to customer interactions across small business insurance products while providing expert sales and customer service support
Job Summary
The role involves responding to customer interactions across small business insurance products while providing expert sales and customer service support.
Employees will operate with a strong level of risk awareness in a non-scripted environment using Delegated Underwriting Authority permissions.
The company offers excellent benefits including an employer-contributed pension, annual bonus, and flexible benefits package designed to suit lifestyle.
Matching Summary
The role involves responding to customer interactions across small business insurance products while providing expert sales and customer service support.
Salary
Not specified; Annual company bonus available; Employer contributed pension included
Skills & Requirements
Must-have
Contact centre experience handling high call volumes
Strong customer service and sales capability
Experience working to structured KPIs
Excellent communication skills for complex information
Ability to manage busy varied workload effectively
Confidence operating in non-scripted environment
Strong attention to detail for accuracy
Nice-to-have
Commercial insurance experience within SME lines
Problem-solving skills for process improvements
Positive behaviours reinforcing company culture
Proactive workload prioritisation skills
Key Requirements
Proven contact centre or customer-facing experience
Track record of converting opportunities and retaining customers