Customer Service Rep I - Cac Cardiology - Remote

Sentaracareers

Charlottesville, VA, US
Base: not specified; bonus/equity: annual discreti...
Fully remote
Handling incoming customer calls
Research and resolution of inquiries
Effective communication and education
Customer Service Representative I CAC Cardiology is responsible for resolving telephone inquiries related to member eligibility, plan prescription benefits, claim payments, and patient services needs

Job Summary

  • Customer Service Representative I CAC Cardiology is responsible for resolving telephone inquiries related to member eligibility, plan prescription benefits, claim payments, and patient services needs.
  • Sentara Health offers comprehensive benefits including medical, dental, vision plans, adoption and fertility reimbursements, paid time off, parental leave, and tuition assistance.
  • The organization values diversity, inclusion, and belonging to ensure its workforce reflects the communities it serves and supports a tobacco-free environment.

Matching Summary

Customer Service Representative I CAC Cardiology is responsible for resolving telephone inquiries related to member eligibility, plan prescription benefits, claim payments, and patient services needs.

Salary

Base: Not specified; Bonus/Equity: Annual discretionary bonus possible; Benefits: Medical, dental, vision, adoption/fertility reimbursement, paid leave, disability plans, life insurance, 401k/403B match, tuition assistance, student debt pay down, pet insurance, legal resources

Skills & Requirements

Must-have

  • Handling incoming customer calls
  • Research and resolution of inquiries
  • Effective communication and education
  • Ability to report onsite within one hour
  • Experience in call center environment

Nice-to-have

  • Quality service and customer satisfaction focus
  • Diversity and inclusiveness culture
  • Remote work flexibility

Key Requirements

  • High School Diploma or equivalent
  • 2 years of customer service experience
  • Previous data entry experience
  • Call center or high volume communication experience
  • Must live within one hour of Martha Jefferson Hospital or Rockingham Memorial Hospital
  • Ability to report onsite in event of power/internet loss

Work Rights

Not specified

Tailored Resume

Cover Letter