Engineer / Senior Engineer - Service

KONE Oyj

Coimbatore, India
On-site
Customer relationship management
Equipment safety and performance
Service contract requirements
KONE Oyj is seeking an Engineer/Senior Engineer - Service in Coimbatore, India, to manage customer relationships, service operations, and technician performance, ensuring quality service delivery and safety compliance. The ideal candidate will possess strong leadership skills and a commitment to customer satisfaction, while working in an innovative and collaborative culture

Job Summary

  • Accountable for customer satisfaction through quality of service and precise communication, ensuring equipment safety and performance.
  • Responsible for managing service operations, including safety, contract delivery, cost control, and resolving customer complaints.
  • Accountable for the performance, motivation, and competence development of assigned technicians, including workload balancing and tool management.

Matching Summary

Match Score: 85

KONE Oyj is seeking an Engineer/Senior Engineer - Service in Coimbatore, India, to manage customer relationships, service operations, and technician performance, ensuring quality service delivery and safety compliance. The ideal candidate will possess strong leadership skills and a commitment to customer satisfaction, while working in an innovative and collaborative culture.

Skills & Requirements

Must-have

  • Customer relationship management
  • Equipment safety and performance
  • Service contract requirements
  • Field operations cost control
  • Technician performance management
  • Technician motivation and development

Nice-to-have

  • Innovative and collaborative working culture
  • Employee engagement
  • Sustainability
  • Ethical business practices
  • Trust and respect among co-workers

Key Requirements

  • Engineer / Senior Engineer level
  • Experience in service operations
  • People management experience

Work Rights

Not specified

Tailored Resume

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