Customer Service Representative

Accenture

British Columbia, Canada
Base: $19.23 ph; bonus/equity: not specified; bene...
Not specified
1 year of customer service experience
High school diploma or equivalent
Strong written communication skills
Accenture is seeking a Customer Service Representative to manage customer inquiries and escalations across non-voice channels. The role requires strong written communication and critical thinking skills to resolve issues while ensuring a positive customer experience in a collaborative environment

Job Summary

  • This role involves supporting customers by managing inquiries and senior-level escalations across non-voice channels such as email and web.
  • The position requires applying critical thinking and sound judgment to resolve complex issues while adhering to established Service Level Agreements.
  • Candidates must demonstrate a customer-focused approach and the ability to communicate clearly and professionally through written channels.

Matching Summary

Match Score: 85

Accenture is seeking a Customer Service Representative to manage customer inquiries and escalations across non-voice channels. The role requires strong written communication and critical thinking skills to resolve issues while ensuring a positive customer experience in a collaborative environment.

Salary

Base: $19.23 per hour; Bonus/Equity: Not specified; Benefits: Information available via link

Skills & Requirements

Must-have

  • 1 year of customer service experience
  • High School Diploma or equivalent
  • Strong written communication skills

Nice-to-have

  • Experience handling escalations
  • Familiarity with CRM tools
  • Ability to work in semi-structured environments

Key Requirements

  • Minimum 1 year of customer service experience
  • High School Diploma, CAEC, or equivalent
  • Strong typing proficiency

Work Rights

Not specified

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