Sr Manager, Apac Customer Success

Workday

Kuala Lumpur, Malaysia
Fully remote
Customer success management
Enterprise-level support
Customer relationship coordination
Our Customer Success Management Team plays a key role of being the link between our Customers, Sales, Professional Services and Production Services teams

Job Summary

  • Our Customer Success Management Team plays a key role of being the link between our Customers, Sales, Professional Services and Production Services teams.
  • We are looking for an experienced and motivated people leader who demonstrates strong leadership skills and a proven interest in building and developing high-performing teams.
  • With Flex Work, we’re combining the best of both worlds: in-person time and remote.

Matching Summary

Our Customer Success Management Team plays a key role of being the link between our Customers, Sales, Professional Services and Production Services teams.

Skills & Requirements

Must-have

  • Customer Success Management
  • Enterprise-level support
  • Customer relationship coordination
  • Issue resolution and escalation management
  • Leading commercial negotiations

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 8+ years as a people manager
  • 5+ years Customer management experience
  • Bachelor’s degree or equivalent work experience
  • Ability to travel up to 35%

Work Rights

Not specified

Tailored Resume

Cover Letter