Morocco Integrated Cx Senior Tl

Maersk

Morocco
**
Drive customer experience strategy
Improve customer satisfaction
Lead high-performing cx team
** Maersk is seeking an Integrated Customer Experience Senior Team Lead in Morocco to enhance customer satisfaction and lead a high-performing team. The role focuses on driving customer experience strategy, improving service delivery, and fostering team collaboration within the company’s logistics solutions. **

Job Summary

  • The Integrated CX Senior Team Lead will be responsible for driving the area customer experience strategy, improving customer satisfaction, and leading a high-performing CX team.
  • This role plays a critical part in ensuring a seamless, consultative, and value-adding customer experience across Maersk’s integrated logistics solutions.
  • Drive transformations and change management initiatives to eliminate undue complexity and shift customers experience culture from transactional customer service to consultative and value added focused customer experience.

Matching Summary

Match Score: 75

** Maersk is seeking an Integrated Customer Experience Senior Team Lead in Morocco to enhance customer satisfaction and lead a high-performing team. The role focuses on driving customer experience strategy, improving service delivery, and fostering team collaboration within the company’s logistics solutions. **

Skills & Requirements

Must-have

  • Drive customer experience strategy
  • Improve customer satisfaction
  • Lead high-performing CX team
  • Drive digital solution adoption
  • Design revenue optimizing opportunities
  • Build strong customer relationships

Nice-to-have

  • Consultative and value-added focus
  • Ethical competition
  • Constant Care and Humbleness

Key Requirements

  • Bachelor’s degree or equivalent qualification
  • 5+ years’ experience in customer experience, operations, logistics, or related leadership roles
  • Proven people leadership and coaching experience
  • Excellent stakeholder management and communication skills
  • Strong prioritization and decision-making capabilities

Work Rights

Not specified

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