Customer Satisfaction Representative

Driveway

Medford, OR, US
Base: $20.00-$22.00; bonus/equity: not specified; ...
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48-hour customer follow-up requirement
Freshdesk omni program tracking skills
Strong communication and attention to detail
** Driveway is seeking a Customer Satisfaction Representative to enhance customer experience and resolve concerns effectively. The role involves acting as a liaison between customers and dealerships, leading initiatives to improve satisfaction, and tracking customer feedback. The position offers competitive pay and comprehensive benefits within a supportive and innovative company culture. **

Job Summary

  • The role serves as a key liaison between the dealership and customers to ensure concerns are addressed promptly.
  • Employees will lead customer satisfaction improvement initiatives and track survey scores using the FreshDesk Omni Program.
  • The company offers competitive pay, comprehensive medical benefits, and a 401(k) retirement plan.

Matching Summary

Match Score: 75

** Driveway is seeking a Customer Satisfaction Representative to enhance customer experience and resolve concerns effectively. The role involves acting as a liaison between customers and dealerships, leading initiatives to improve satisfaction, and tracking customer feedback. The position offers competitive pay and comprehensive benefits within a supportive and innovative company culture. **

Salary

Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, PTO, 401(k)

Skills & Requirements

Must-have

  • 48-hour customer follow-up requirement
  • FreshDesk Omni Program tracking skills
  • Strong communication and attention to detail

Nice-to-have

  • Warranty claims or collections experience
  • Positive team player attitude
  • Collaboration with reputation teams

Key Requirements

  • High school graduate or equivalent required
  • Must be 18 years or older
  • Drug-free workplace compliance

Work Rights

Not specified

Tailored Resume

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