Analyst, Enterprise Service Desk

Abacus Early Learning Center

Edinburgh, United Kingdom
Competitive compensation; benefits: generous annua...
On-site
Microsoft 365 administration
Active directory management
Windows server 2012 or above
This role serves as the primary point of contact for clients, providing best-in-class remote and occasional onsite technical support

Job Summary

  • This role serves as the primary point of contact for clients, providing best-in-class remote and occasional onsite technical support.
  • The successful candidate will manage core IT infrastructure including Active Directory, Microsoft Entra/Azure AD, and Windows Server environments.
  • Employees receive comprehensive benefits including private medical and dental insurance, life insurance, and a contributory pension scheme.

Matching Summary

This role serves as the primary point of contact for clients, providing best-in-class remote and occasional onsite technical support.

Salary

Competitive Compensation; Benefits: Generous annual leave, gym discount, life insurance, travel insurance, well-being support, pension scheme, private medical and dental insurance

Skills & Requirements

Must-have

  • Microsoft 365 administration
  • Active Directory management
  • Windows Server 2012 or above
  • Hardware troubleshooting experience
  • Networking fundamentals knowledge
  • Ticketing system proficiency

Nice-to-have

  • Experience in financial services sector
  • Multi-tenant environment experience
  • Mac OS X device support
  • Microsoft certified professional
  • Group Policy and Intune experience
  • VMware vSphere administration

Key Requirements

  • Minimum 3 years IT support experience
  • Excellent customer service skills
  • Flexible regarding out-of-hours work

Work Rights

Not specified

Tailored Resume

Cover Letter