Head Of Technology Client Engagement Manager, Svp

State Street UK

Base: $225,000 - $337,500 annual; bonus/equity: el...
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Enterprise client engagement strategy
Operating model transformation
Client feedback and insights ownership
** The Head of Technology Client Engagement Manager position at State Street UK involves leading the transformation of client engagement practices into a unified model aimed at enhancing client experience and improving Net Promoter Scores. The role requires extensive experience in client engagement, operational transformation, and the ability to manage complex client relationships effectively. **

Job Summary

  • The role is accountable for transforming fragmented client engagement practices into a single, cohesive organization that delivers clear ownership and improved client outcomes.
  • This position serves as the driving force behind engagement simplification, tooling modernization, and relationship governance to enhance Net Promoter Score (NPS).
  • Employees benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks.

Matching Summary

Match Score: 75

** The Head of Technology Client Engagement Manager position at State Street UK involves leading the transformation of client engagement practices into a unified model aimed at enhancing client experience and improving Net Promoter Scores. The role requires extensive experience in client engagement, operational transformation, and the ability to manage complex client relationships effectively. **

Salary

Base: $225,000 - $337,500 Annual; Bonus/Equity: Eligible for annual performance-based awards; Benefits: Comprehensive program including 401K match, insurance, and paid-time off

Skills & Requirements

Must-have

  • Enterprise client engagement strategy
  • Operating model transformation
  • Client feedback and insights ownership
  • Deal lead sponsorship
  • Tooling modernization execution

Nice-to-have

  • Executive presence with influence
  • Comfort owning ambiguity
  • Decisive transformation delivery
  • AI-enabled capabilities experience

Key Requirements

  • Leadership experience driving large-scale multi-year transformation
  • Proven success of operating model simplification at enterprise scale
  • Extensive experience in client engagement or service-led business models

Work Rights

Not specified

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