It Support Lead

KICK

Melbourne, Australia
On-site
5+ years technical role experience
2+ years it service desk leadership
Hands-on macos and windows support
This role serves as the technical bridge between IT Support Officers and Sys Admins while leading a team of support staff

Job Summary

  • This role serves as the technical bridge between IT Support Officers and Sys Admins while leading a team of support staff.
  • The successful candidate will own day-to-day service desk operations and handle complex troubleshooting across endpoints, identity, and networking.
  • Candidates must demonstrate strong people leadership skills to coach team members and drive a culture of ownership within the department.

Matching Summary

This role serves as the technical bridge between IT Support Officers and Sys Admins while leading a team of support staff.

Skills & Requirements

Must-have

  • 5+ years technical role experience
  • 2+ years IT service desk leadership
  • Hands-on macOS and Windows support
  • Jira Service Management expertise
  • Google Workspace administration
  • SLA and KPI reporting management

Nice-to-have

  • ITIL Foundation certification
  • Experience in high-growth tech business
  • Data-driven ticket analysis skills
  • SaaS lifecycle management exposure
  • Strong stakeholder communication

Key Requirements

  • 5+ years in systems administrator or engineer role
  • 2+ years direct people management experience
  • Proficiency with Atlassian Jira Service Management
  • Familiarity with MDM tooling like FleetDM or InTune

Work Rights

Not specified

Tailored Resume

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