Expedited Resolutions Associate

Vivid Seats

Coppell, TX, United States
On-site
Deliver exceptional service experiences
Manage inbound customer interactions
Support partner channels
Vivid Seats is seeking an Expedited Resolutions Associate to enhance customer experiences through effective communication and problem-solving. This role involves managing customer interactions across various channels to ensure a seamless journey from purchase to event entry

Job Summary

  • As an Expedited Resolutions Associate, you will serve as a front-line representative of the Vivid Seats brand, managing inbound customer interactions across multiple channels.
  • This role is primarily focused on delivering exceptional service experiences, supporting customers across partner channels, concierge-style engagements, and core marketplace interactions.
  • You will play a key role in ensuring a seamless customer journey - from purchase through event entry - while also supporting order monitoring and escalated resolutions.

Matching Summary

Match Score: 85

Vivid Seats is seeking an Expedited Resolutions Associate to enhance customer experiences through effective communication and problem-solving. This role involves managing customer interactions across various channels to ensure a seamless journey from purchase to event entry.

Skills & Requirements

Must-have

  • Deliver exceptional service experiences
  • Manage inbound customer interactions
  • Support partner channels
  • Resolve customer inquiries
  • Guide customers from purchase through entry

Nice-to-have

  • Embrace challenges and collaboration
  • Leverage data and innovation
  • Harness emerging technology
  • Empower employees

Key Requirements

  • Must have US citizenship
  • Must be authorized to work in the US

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter