Lab Client Services Specialist

Intermountain Health

Ogden, Utah, US
Base: $17.86 - $23.22; bonus/equity: not specified...
Not specified
Communicate test results
Receive incoming calls
Make outbound calls
Intermountain Health is seeking a Lab Client Services Specialist in Ogden, Utah, who will be the primary contact for clinicians, patients, and clients regarding laboratory services. The role involves communicating test results, handling inbound calls, and ensuring patient confidentiality while collaborating with team members

Job Summary

  • This position serves as the voice of Laboratory Services and is the primary contact for clinicians, patients, and clients.
  • The team is responsible for calling test results to clinicians and taking inbound calls to provide test information, collection instructions, supply requests and testing results.
  • We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Matching Summary

Match Score: 75

Intermountain Health is seeking a Lab Client Services Specialist in Ogden, Utah, who will be the primary contact for clinicians, patients, and clients regarding laboratory services. The role involves communicating test results, handling inbound calls, and ensuring patient confidentiality while collaborating with team members.

Salary

Base: $17.86 - $23.22; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Communicate test results
  • Receive incoming calls
  • Make outbound calls
  • Navigate multiple computer systems
  • Maintain accurate documentation
  • De-escalate stressful situations

Nice-to-have

  • Experience in a team environment
  • Professional patient interactions
  • Self-starter
  • Flexible
  • Accountability

Key Requirements

  • HS Diploma or equivalent
  • Experience in a customer support role
  • Experience in a healthcare or clinical setting
  • Telephone customer service experience

Work Rights

Not specified

Tailored Resume

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