Technical Support Representative

RELX (Singapore) Pte Ltd

Not specified; not specified; country specific ben...
2 years customer service or technical support experience
Bachelor's degree in any field
Ability to work shifting schedules and holidays
The role involves providing initial technical support and handling routine post-sale assignments for institutional administrators, faculty, and staff

Job Summary

  • The role involves providing initial technical support and handling routine post-sale assignments for institutional administrators, faculty, and staff.
  • Candidates must be able to work in a fast-paced environment with shifting schedules, including business unit holidays and overtime.
  • Internal REPH employees are eligible if they have a minimum of one-year tenure and no disciplinary actions in the past 12 months.

Matching Summary

The role involves providing initial technical support and handling routine post-sale assignments for institutional administrators, faculty, and staff.

Salary

Not specified; Not specified; Country specific benefits offered

Skills & Requirements

Must-have

  • 2 years Customer Service or Technical Support experience
  • Bachelor's degree in any field
  • Ability to work shifting schedules and holidays
  • Experience with chat, email, and call support
  • Strict adherence to standard operating procedures

Nice-to-have

  • Self-motivated with positive attitude
  • Ability to quickly learn enterprise AI tools
  • Proactive problem-solving skills
  • Cross-functional collaboration abilities
  • Empathetic communication during high-escalation scenarios

Key Requirements

  • Bachelor's degree holder
  • At least 2 years of Customer Service/Technical Support experience
  • No Disciplinary Action within the past 12 months
  • No Attendance and Punctuality issues in the past 12 months
  • Successful rating in the last Enabling Performance cycle

Work Rights

Not specified

Tailored Resume

Cover Letter