Front Desk Supervisor

Four Seasons

Shenzhen, China
Base: competitive salary + wages; bonus/equity: no...
Front desk supervision
Guest registration and checkout
Customer complaint resolution
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture

Job Summary

  • Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
  • The Front Desk Supervisor role involves supervising shifts, directing staff, responding to guest needs, and ensuring maximum customer satisfaction while adhering to Four Seasons policies.
  • The company offers competitive salary and benefits, excellent training and development opportunities, and complimentary accommodation and services at Four Seasons hotels worldwide.

Matching Summary

Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.

Salary

Base: Competitive salary and wages; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package including complimentary accommodation, meals, dry cleaning, dormitory, and shuttle bus

Skills & Requirements

Must-have

  • Front desk supervision
  • Guest registration and checkout
  • Customer complaint resolution
  • Opera system proficiency
  • Service oriented hospitality
  • Multilingual communication skills

Nice-to-have

  • Team development and care
  • Personalized guest recommendations
  • Ability to work varied schedules

Key Requirements

  • Diploma in Hospitality or Tourism Management
  • Proficient in English and Cantonese or Mandarin
  • Familiarity with Opera system

Work Rights

Not specified

Tailored Resume

Cover Letter